Refund Policy

Refund Policy

Fair, transparent, and straightforward guidelines for cancellations and refunds.

At AnyRide, we are committed to providing reliable, safe, and high-quality transportation services. We understand that plans may change, and we strive to make our refund process fair, transparent, and straightforward for all our customers. This Refund Policy explains the circumstances under which refunds may be granted for bookings made through the AnyRide website, mobile application, or customer support team.

1. General Refund Policy

Refund eligibility depends on the type of booking, the time of cancellation, the reason for the cancellation, and whether the service has already commenced. All refund requests are reviewed in accordance with this policy.

Refunds, where applicable, will be issued to the original payment method used at the time of booking unless otherwise agreed by AnyRide.

2. Customer Cancellation

Customers may cancel their bookings through the AnyRide website, mobile application, or by contacting our customer support team.

More than 24 Hours

Before the scheduled pickup time:

  • Customer is generally eligible for a 100% refund.
  • No cancellation fee will normally apply.
  • Refunds processed after verification.
Within 24 Hours

Before the scheduled pickup time:

  • Cancellation charges may apply.
  • Refund amount depends on driver allocation status and journey type.
  • Administrative or third-party costs already incurred may be deducted.
After Driver Dispatch & No-Shows

If the driver has been dispatched or has arrived, a full refund may not be available. Dispatch fees or driver compensation may be deducted.

A booking will be treated as a No-Show if:

  • The customer does not arrive within the waiting period.
  • The customer cannot be contacted.
  • Incorrect pickup information was provided.

In No-Show cases, the booking may be cancelled, no refund provided, and applicable waiting charges deducted.

3. Cancellation by AnyRide

Although we make every effort to fulfil every confirmed booking, there may be occasions where we are unable to provide the requested service due to circumstances beyond our reasonable control (e.g. severe weather, road closures, driver unavailability, technical failures, etc.).

If AnyRide cancels a confirmed booking before the journey begins, customers will be offered one of the following:

  • A full refund of the amount paid.
  • An alternative vehicle (subject to availability).
  • A rescheduled booking at no additional cost where possible.

4. Driver Cancellation

If the allocated driver cancels the booking and we are unable to arrange a suitable replacement:

  • Customers will receive a full refund.
  • Alternatively, customers may choose to reschedule.

5. School Transport

School transport services operate under separate contractual arrangements.

  • Unused portions of prepaid subscriptions may be refunded after deducting administrative charges.
  • Refunds may not be available for temporary suspensions (holidays, weather, closures).

6. Airport Transfers

Refunds for airport transfers are subject to cancellation timing, driver dispatch, and incurred parking/waiting charges.

If a customer fails to arrive without prior notice, airport waiting or parking fees may be deducted.

7. Shared Rides & Shuttles

Refunds for shared services depend on seat reservation status and occupancy commitments. Partially completed shared journeys are generally not refundable unless caused by an error on our part.

8. Failed, Duplicate & Service Issues

Failed or Duplicate Payments

If a customer has been charged more than once for the same booking due to a technical issue, the duplicate payment will be verified and the additional amount will be refunded in full. Please report these promptly.

Service Issues:

Customers who believe the service provided did not meet reasonable expectations may submit a refund request (e.g., Driver did not arrive, incorrect vehicle provided, significant operational delays caused by AnyRide, incorrect fare charged).

Each request will be investigated individually, and full or partial goodwill refunds may be offered where appropriate.

9. Non-Refundable Situations

Refunds may not be available in the following circumstances:

  • Customer No-Show.
  • Incorrect pickup location provided.
  • Incorrect booking info entered.
  • Delays beyond our control (traffic, accidents, weather).
  • Requests to terminate journey after commencement.
  • Promotional or complimentary bookings.
  • Bookings that have already been successfully completed.

10. Refund Processing Time

Once approved, refunds are generally processed within 5–10 working days.

Refunds are credited back to the original payment method. AnyRide is not responsible for delays caused by financial institutions.

11. How to Request a Refund

To request a refund, please provide your Booking Reference Number, Name, Journey Date, Pickup Location, Reason for the request, and any supporting documents.

12. Changes to This Policy

AnyRide reserves the right to amend or update this Refund Policy at any time to reflect changes in business operations, legal requirements, or service offerings. The latest version will always be published on our website.