1. Company

Anyride Ltd licensed by Transport for London, minicab and Private Hire Operator number is 11510. Registered and Contact office address is: Ground Floor Regus House, 450 Bath Road, Heathrow, United Kingdom, UB7 0EB.

• The Company – the carrier or intermediary of the carriage of Anyride Ltd which provides or arranges transportation and other services.
• The Customer – a person or a company that uses the Company’s services based on an order or contract, subject to these business terms and conditions.
• Terms and Conditions – the conditions under which the Company provides its transportation services to the Customer; the indispensable condition for using the services.

Law and Regulation 9(14): As the licensed PHV operator, Anyride Ltd, contracts as principal with the passengers to provide the journey which is the subject of the booking.

2. Liability

Anyride Ltd. will ensure you that once your booking request is accepted, we are liable to provide the service as requested by the passenger. Which means we will be on time for the specified pickup date and time. Passengers are required to pay for their journeys using either card or cash.

3. Prices & Charges

4. Bookings & Cancellations

Bookings:

• For bookings within 6 hours of pick-up, please call us at 020 8800 2070.
• Payments for Station bookings can be made in cash upon pickup.
• For Airport pickups between 22:00 Hrs (10:00 PM) – 05:59 Hrs (05:59 AM), cash payment is accepted upon arrival.

Cancellations:

Bookings paid by cash can be cancelled at any time without any cancellation fees. However, we appreciate at least 12 hours' notice for cancellations.

5. No Show

A "No Show" is defined as follows: If a passenger books a private hire car with us and fails to meet the driver at the scheduled pick-up time. This applies to home, hotel, and other private addresses.

This includes bookings made with incorrect dates or times.

For airport pickups, the driver will wait in the arrival hall for up to 1 hour from the flight landing time or the requested pickup time. If the passenger fails to meet the driver within this timeframe or does not contact us to update their status, it will be considered a no-show.

6. General Liabilities

The company accepts no liability for the following: Severe traffic delays, road closures, extreme and poor weather conditions, and any situation caused by unforeseen circumstances.

We provide child seats as a courtesy service. Whilst we make every effort to ensure child seats are available, we cannot guarantee suitability for your child, or availability for your journey. Usage of child seats is entirely at the passenger's discretion, and we cannot be held responsible or liable for their usage.

7. Airport Pickups

Meet and greet service is provided on all airport pickups. The driver will meet the passengers in the airport arrivals hall with a name board.

We don’t charge for flight delays. For all airport pick-ups, we track the flight and amend the “requested pickup” time according to the actual “flight landing time”. This is so that the driver is in the arrivals hall at the appropriate time.

If the passenger is unable to meet the driver within the free waiting time, it’s the passenger’s or booker’s responsibility to inform the company of the delay so that the driver can be asked to stay in the terminal longer. Additional waiting charges will apply as stated above (0.40 Pence Per Minute Minimum £10.00). If the passenger fails to contact us within the free waiting time, the driver will be withdrawn and the booking will be considered as a no show.

8. Payments & Waiting Time Charges

Payments: Pay in cash upon pickup.

Waiting Time Charges:

• Pickups from the airports and cruise ports are allowed 45 minutes free from landing or docking time. Any further waiting time will be charged at 40p per minute, plus car parking (minimum £6.00).
• We don’t charge for flight delays.
• Pickups from home, hotel, offices and other venues are allowed 10 minutes from the actual booked time, thereafter 40p per minute (minimum £3.00) will be added to the fare quoted.